Returns & Exchanges

RETURNS AND EXCHANGES

If you are not satisfied with your online purchase, please follow our guidelines for returns:

All returns require a Return Authorization (RA) number and must be on the outside of the package (see instructions below).
All returns must be received within 30 days from order date. Returns received after this time will not be accepted.
The merchandise must be in its original condition and unworn.
All tags and original packaging must be returned.
We do not refund shipping charges.
We do not accept returns/exchanges on sale items. These types of sales are final.
We do not take returns on orders Shipped outside of USA & Canada.
We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
If a credit is approved for your return, please allow 7-10 days for this credit to be processed.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

HOW TO RETURN

Return Authorization (RA) number issued must accompany all returns. To obtain an RA number, please email customerservice@yarnz.com or feel free to call Customer Service at 212-868-5883 extension 117. Fill out the return section on your packing slip and write the RA number where indicated and include this packing slip with your return and be sure it's on the outside of your package under the return address. (Please note that being issued an RA number does not guarantee automatic approval/credit of your return. Items are still subject to inspection.) Ship the merchandise securely wrapped, pre-paid and insured to:

Yarnz Returns 260 West 36^th Street, Suite 201 New York, NY 10018 RA # _____________

DAMAGED/INCORRECT ITEMS

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

DO I HAVE TO PAY TAXES OR IMPORT FEES?

Due to the international nature of our business all the prices on this website are displayed without tax.  Import fees vary from country to country and state to state, so please contact your customs office for further details. Orders shipped with DHL are insured and DHL is a reliable service and has detailed tracking. Any unclaimed or undeliverable packages will not be refunded. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the responsibility of the customer to communicate with DHL.

We never share or sell your information to any third party. Your details are only used to contact you about your order or issues relating to Yarnz. You can opt to receive our occasional newsletter by signing up on the site or at the checkout.  All transactions are processed using industry standard 256-bit SSL encryption. Your credit card information is never stored.

THE PRODUCTS

(1)Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. (2) Furthermore please note that our products are made of natural material and printed in an artisanal manner, corresponding inequalities of material and color are possible and due to the hand-made production process are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.

All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden. This site is owned and operated by Yarnz. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Yarnz International. All elements of the site including, but not limited to, the general design and the content, are protected by copyright, moral rights and other laws relating to intellectual property rights. (1) You are free to transmit our photos non-commercially under the following conditions: You must attribute the work to Yarnz® - You may not use the work for commercial purposes - No derivative works - you may not alter, transform or build upon this work.